1. Help Center
  2. Technical Support

I forgot my password

Forgot your password?  No problem - click the Forgot Password button to reset it via email.

  • Forgot your password?  No problem - click the Forgot Password button to reset it via email.
  • If you do not receive the email, please follow these steps:
    • Check to make sure your email inbox is working and not full.  If it is full, you will not be able to receive any new emails.
    • Make sure you are using the correct email address.  To do this, check your inbox to see who is the recipient of any email communications from us including: order confirmation, payment receipts, welcome emails, informational emails, etc.
      • If you don't have access to that email inbox right now (ie. it was a work email address), you'll have to wait until you have access to that inbox.  For security reasons, we can't send a password reset email to an email address that isn't associated with the account.
        • Once you reset your password and get access to your account, you can change the email to your personal one in your Profile page.